No warning without prior contact: We guarantee that the rightly objected passages will be removed immediately without the need for legal assistance on your part. Nevertheless, we will fully reject any costs incurred by you without prior contact and, if necessary, file a counterclaim for violation of the aforementioned provisions. Should the content or presentation of this site violate the rights of third parties or legal provisions, we request that you notify us accordingly without incurring any costs.
All deliveries and services are provided exclusively in accordance with these General Terms and Conditions.
Tea & More -Theo van Grinsven
Alte Landsberger Straße 3
82266 Inning am Ammersee
Theo van Grinsven
Volks- and Raiffeisen Bank STA
IBAN DE30 7009320000064472 95 | BIC GENODEF1STH
Registered in the Munich Commercial Register
Register court: Amtsgericht Munich
VAT Id. DE 229 133 831
The following General Terms and Conditions regulate the contractual conditions between the company Tea & More - Theo van Grinsven (seller) and the customer (consumer in the sense of § 13 BGB (German Civil Code) or entrepreneur in the sense of § 14 BGB (German Civil Code)) of the online shop Tea & More, insofar as individual provisions do not expressly apply only to consumers or only to entrepreneurs. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions of Business is any natural or legal person or any partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
The General Terms and Conditions shall apply in the version valid at the time of conclusion of the contract to all contracts for the supply of goods and contracts for the provision of services concluded exclusively by means of distance communication. Deviating GTC of the customer shall only apply if their application has been expressly agreed.
The contractual language is German. The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law shall only apply insofar as it does not violate mandatory provisions of the state in which the consumer has his habitual residence. Mandatorily applicable provisions of other states shall take precedence over German law.
Offer, conclusion and storage of the contract
Information on our website represents non-binding offers to place an order.
The purchase contract is concluded after receipt of the customer's binding order by sending the goods. The automatic confirmation of the receipt of the order does not constitute an acceptance of the contractual offer. If a purchase contract is not concluded within 2 days of receipt of the order, the purchase offer shall be deemed to have been rejected and the customer shall then no longer be bound by his offer.
The following technical steps are required to place your binding order and to correct input errors before placing the order: Place the desired item in the shopping cart by clicking the "Add to cart" button, initiate the purchase process by clicking the "Proceed to checkout" button. On the next page you can edit the shipping and delivery address and select your preferred payment method. Please accept our General Terms and Conditions at this point. Clicking the "Continue" button will take you to the next page. Here you can complete the order with the button 'Order with costs'. You will also see a complete order overview and have the option of deleting individual items or making other corrections (e.g. to the billing or delivery address). The ordering process is not completed until you press the button 'order with costs'.
The data of your order and the text of the contract will not be stored by us in a form that you can access at a later date. Should you wish to document your order data, we recommend that you copy, print or otherwise save them before submitting the binding order.
Unless otherwise agreed, delivery of ordered goods will be made against invoice (10 days), direct debit, credit card or with your Paypal account. We reserve the right to exclude the payment method invoice or to determine a certain payment method.
Delivery will be made upon receipt of payment (credit card, direct debit, Paypal) or upon declaration of acceptance (invoice), at the latest 3 working days after receipt of your order, unless a delivery time deviating from this is expressly stated in the item description or a different delivery time has been expressly agreed.
The seller does not assume any procurement risk and reserves the right to withdraw from the contract in the event that the seller is not supplied or is not supplied on time. This shall only apply in the event that the Seller is not responsible for this and, in particular, that the Seller has previously concluded a congruent hedging transaction to fulfil the obligation under the contract. The seller shall inform the customer immediately of any lack of or delay in self-delivery and, if necessary, exercise the right of withdrawal. In the event of withdrawal, any services already received shall be returned without delay.
Right of withdrawal for consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed). You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Tea & More - Theo van Grinsven , Alte Landsberger Straße 3, 82266 Inning am Ammersee, firstname.lastname@example.org ) of your decision to withdraw from this contract. You can use the model withdrawal form below, which is not mandatory. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. Consequences of the revocation: If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal for:
contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer; contracts for the supply of goods which may spoil quickly or whose expiry date would contracts for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which cannot be delivered until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control; contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts Early expiry of the right of withdrawal in the case of: Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; Contracts for the delivery of sound or video recordings or computer software in a contracts for the purchase of digital content stored on a physical medium, provided that the customer has expressly consented to the trader commencing performance of the contract before the expiry of the withdrawal period and the customer has confirmed that he/she is aware that by consenting to this he/she loses his/her right of withdrawal on commencement of performance of the contract.
End of the cancellation policy
Returns, agreement on bearing the return costs
In the event that you exercise your right of withdrawal, we would like to ask you to contact us (by email, letter or telephone) before sending the item to be returned. We would like to point out that you are not bound to the described procedure for exercising your right of withdrawal and that you can of course also return the goods to us by other means. When exercising the right of withdrawal, you must bear the regular costs of the return shipment.
Warranty, guarantee, customer service, screen display
In the event of a material defect, the statutory claims for defects shall apply. For entrepreneurs, claims for defects for new goods become time-barred after one year.
Excluded from the shortening of the period for the assertion of warranty claims are in each case the claims for damages listed in § 309 No. 7 a and b BGB.
In addition, any existing manufacturer's warranties shall be governed by the warranty conditions stated by the manufacturer and printed in the product description. Any claims resulting therefrom must be asserted against the manufacturer. Statutory consumer rights arising from the warranty are not restricted by warranty commitments.
Our customer service is available to you by telephone when Mon-Fri from 9 am to 4 pm.
The photos used to describe the products are sample photos which serve as illustrations. Please note that colours and sizes may be displayed differently depending on the quality of the screen and the screen display selected. The respective item description is authoritative.
Prices in Germany and Austria are quoted in euros (€) and include the statutory value added tax. In Switzerland, prices are quoted in Swiss francs; we deliver VAT-free to Switzerland. The prices apply exclusively to orders in the online shop.
The respective packaging/shipping costs are added to the product prices.
Shipping is only possible to the countries listed under "Packaging and Shipping". The packaging/shipping costs stated in each case apply, which we have summarised for you once again here:
Shipping within Germany: 4,90 EUR, from an order value of 15,00 EUR: 3,90 EUR and from an order value of 35,00 EUR we deliver free of charge.
Delivery within Austria: 9,90 EUR, from an order value of 20,00 EUR: 6,90 EUR, From an order value of EUR 50.00 we deliver free of shipping costs.
Shipping to Switzerland: 12,90 CHF, from an order value of CHF 30.00 CHF 8.90, from an order value of CHF 99.00 we deliver free of charge.
Shipping to Great Britain: We only deliver free of charge from a goods value of £ 135.00.
Shipping to Netherlands: EUR 5.90, from a goods value of 15 EUR 4,90 EUR Free delivery from a purchase value of 35.00 EUR.
For delivery abroad, EU countries: 12,90 EUR, from a value of 30,00 EUR 8,90 EUR, From a goods value of 99.00 EUR we deliver free of charge.
For delivery abroad, NON-EU countries, we charge 19,90 EUR.
Retention of title
The goods sold remain the property of Tea & More until full payment has been received. The customer is not entitled to dispose of the goods by legal transaction until the acquisition of ownership. He undertakes to inform the seller immediately if third parties assert rights to the goods.
If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our registered office in Munich is agreed as the exclusive place of jurisdiction for all claims arising from or on the basis of this contract.
This also applies to persons who do not have a general place of jurisdiction in Germany, or persons who have moved their place of residence or habitual abode outside Germany after conclusion of the contract, or whose place of residence or habitual abode is unknown at the time the action is brought.
We collect, process and store your personal data exclusively to the extent necessary for the execution of the contracts and as permitted by law. Your data will not be passed on to third parties or used for other purposes unless you have consented or we are legally obliged to do so.
Only with your prior - separately declared - consent do we use your personal data for marketing measures, i.e. for sending customer information, newsletters and advertising from our company.
You can object to the processing and use of the data stored by us with your consent for purposes in accordance with b) at any time by declaring to
Tea & More - Theo van Grinsven
Alte Landsberger Straße 3
82266 Inning am Ammersee
by e-mail: email@example.com
We will then no longer use the data and delete it.
As a service provider, we are responsible for the content of our own shop. Links to external content (Internet pages of other providers) are dynamic references. We have checked the contents of such pages for the first time each time they are linked, to see whether they could give rise to any civil or criminal liability. A complete monitoring of the linked contents is not possible. However, if it is determined or if there are indications that a linked offer triggers civil or criminal liability, we will immediately remove the link to such a page.